Appointment Information

• All patients must report to Reception on arrival, so we can let your practitioner know you are here;
  
• Please advise, when you arrive, if you have brought a new referral and / or new scans / reports with you;
  
• If you arrive outside Reception hours, please read the signs on the desk for instructions;
  
• We require payment of your account in full on the day of your appointment (excluding Workers Compensation consultations).

• If you are unable to attend your appointment, please call us on 02 9764 3131 as soon as possible. If you call outside Reception hours, please leave a detailed message;
  
• Cancelations with less than 24 hours’ notice, or non-attendance may incur a fee.

• New patients must bring details of your Claim Number, Insurer Details and name & contact details of your Case Manager;
  
• Some appointments require a Letter of Approval from your Insurer in order for the consultation to go ahead. If unsure, please ask when booking your appointment;
  
• Please note that for some services, Third Party (CTP) patients are required to pay in full for your consultation, and claim from the insurer yourself. If this is the case, we will advise you when booking your appointment.

• If you have an appointment outside Reception hours, please note the following:
  
  • If you arrive before reception hours, please read the signs on the desk for instructions;
    
  • For appointments before hours, we will call you afterwards to take payment over the phone. Please note, we are unable to do Health Fund or Medicare claims over the phone. You will need to pay in full and claim you’re the rebate directly with your fund or Medicare;
    
  • For appointments after hours, we request you arrive at least 15 minutes before Reception closes in order to pay for your appointment & utilise Health Fund / Medicare claiming (where applicable)

There is free parking onsite, subject to availability. Entry is via the boom gate to the left of the building and you may park in the “NSWIS” designated (white painted) spots. We will validate your parking ticket at the conclusion of your appointment. Please allow enough time before your appointment to park elsewhere should there be nothing available.

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